Privacy Policy

Palace Hotel Group's Website Privacy Policy

At Palace Hotel Group, we believe it to be our most important responsibility to respect your privacy and to protect your personal information with utmost care. Our websites comply with the laws concerning protection of personal information and the personal information you choose to provide online will be handled as follows:

1. Registration of Your Personal Information
Generally you may visit our websites in anonymity and without providing any personal information, but in the following cases we ask you to register your personal information (your name, address, telephone number, email address, etc.):
  • * making a hotel reservation
  • * reserving tables or private rooms at our restaurants
  • * requesting printed information on our services or properties
  • * asking question
  • * inquiring or making a reservation for our wedding, banquet or other services, or purchasing our products
  • * subscribing to our email newsletters
  • * participating in our special offers and promotions or in our online surveys
In case we ask you to register your personal information for other purposes than the cases described above, you will be advised accordingly the purpose, content and methods of handling your information.
2. Use of Your Personal Information
Your registered personal information, in principle, will be used only for the purpose of PHG's compliance with your requests to our hotel or of improvement of its services. We use your personal information:
  • * as a fundamental user profile data for processing your requested reservation
  • * as statistical background records of your using our hotel in the past or for the purpose of improving our services
  • * for directly responding to your inquiries
  • * for transmitting our newsletters by email
  • * for improving our services in other areas
3. Personal Information Administrator
The Personal Information Administrator appointed by "PHG" assumes full responsibility to protect your personal information registered on our websites.
4. Maintenance of Security and Accuracy of Personal Information
We are striving hard to manage and secure the privacy of your personal information and taking reasonable and proper measures to prevent improper access to, loss, destruction, falsification and/or leakage of personal information. In addition, in order to maintain accuracy of particular personal information transmitted through the Internet, we are taking proper measures by employing SSL (Secure Sockets Layer) coding system and other systems.
5. Sharing Information with or Disclosing Information to Third Parties
we will never share your personal information with nor disclose it to third parties except when:
  • * we disclose the information for use as stated in Article 2 of this Policy, to our outsourcing agents with whom "PHG" has concluded secrecy agreements.
  • * we have your consent to disclose your personal information.
  • * we receive legal request from such public institutions as courts or other law enforcement agencies.
6. Readjustment of Your Registered Information
In case you want to amend, change, delete or suspend your registered information, please contact our Website Inquiry Department. "PHG" is prepared to respond to your requests in proper manner and within reasonable periods of time.
7. Scope of "PHG" Group's Website Privacy Policy
This Website Privacy Policy applies only to the websites administered by "PHG" companies. We do not assume responsibility for the protection of personal information to other websites linked to our websites, with which you are recommended to check their privacy policies.
8. Use of Cookies
Our websites issue and use cookies to enhance our proper web contents and for your convenience. By adjusting your browser setting, you may be able to show on your computer in advance that a website uses cookies, and to accept or reject cookies. In case you set your browser to reject cookies, there may be some features that are not available to you.
9. Access-log Recording
Our websites can keep track of your visiting histories. Our access-log contains your domain names, browsers, access dates, links used, etc. but such information does not identify individual names. Our access-log is utilized only for the purpose of maintaining our computers and statistically analyzing the customer usage of our hotel.
10. Privacy Policy Changes
If and when we make major changes in our Website Privacy Policy, we will notify you on our websites. Minor changes will be made by renewing this page from time to time. "PHG" assumes no responsibility for any trouble arising from innocence of its announced changes.
11. Inquiries
If you have any inquiries about our handling of your personal information on our websites, please contact the following:
MAIL: e-business@palacehotel.jp
Palace Hotel Group's Efforts to Protect Personal Information
Palace Hotel Group's Personal Information Protection Policy
Palace Hotel Group's Websites Privacy Policy